Teller
Recruit Finds
Nairobi, Kenya
Job summary
Teller – Forex & Remittance at CDL Human Resource
About this role
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Retail Sales & Service Officer (Teller)
Job Purpose
The Retail Sales & Service Officer (Teller) will handle customer-facing activities involving foreign exchange, money transfer services and cash transactions. The role requires accurate processing of transactions, proper cash control, compliance with applicable regulations and delivery of professional customer service.
Key Responsibilities
Foreign Exchange
Buy and sell foreign currencies for customers in accordance with established procedures.
Obtain the required identification documents from new customers, including an original National ID or passport.
Register customers on the Fabit system to facilitate future transactions.
Record all transactions in Fabit and provide customers with system-generated receipts after each transaction.
Provide declaration forms to customers conducting transactions exceeding KSh 1 million and ensure the necessary supporting documentation is submitted.
Consult the Compliance/MLRO regarding PEP customers before processing their transactions.
Remittance and Money Transfer
Assist customers with sending and receiving funds through Western Union, MoneyGram and FX services.
Conduct the required customer due diligence and ensure KYC forms are properly completed.
Capture information including the source and purpose of funds, relationship between the sender and recipient, contact details and residential address.
Process M-Pesa transactions for customers while ensuring the required M-Pesa KYC procedures are followed.
Count and reconcile cash and coins in the cash drawer at the end of each shift.
Calculate and verify daily transaction totals using computers, calculators or adding machines.
Prepare daily transaction and operational reports.
Minimum Qualifications
Minimum O-level education.
1–3 years of experience working as a teller in a forex bureau, SACCO or mobile banking/M-Pesa environment.
Required Experience
Experience in operations, cash handling, banking, remittance, payments or financial services operations.
Required Skills and Competencies
Strong numerical and reconciliation abilities.
Excellent attention to detail.
Good cash management skills.
Knowledge of transaction processing and internal control procedures.
Understanding of KYC and AML/CFT requirements.
Ability to handle financial transactions accurately and responsibly.
Other Requirements
Must be capable of handling cash and confidential financial information with a high level of responsibility.
Note
Male candidates are encouraged to apply.