Jobs In Kenya Today

Jobs In Kenya Today

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Job Summary

We are seeking a detail-oriented and analytical Underwriter to support the underwriting function by evaluating risks, processing insurance applications, and making informed underwriting decisions in accordance with established company policies and underwriting guidelines. The successful candidate will work closely with the Assistant Underwriting Manager to ensure efficient day-to-day operations, maintain service standards, and contribute to the profitability and growth of the insurance portfolio.

The role requires strong analytical abilities, excellent customer service skills, and a solid understanding of insurance principles, risk assessment, policy administration, and regulatory compliance. The successful candidate will be responsible for reviewing insurance applications, approving policies within authorized limits, maintaining client relationships, and ensuring adherence to underwriting procedures and industry regulations.

Key Responsibilities

1. Underwriting and Risk Assessment

The Underwriter will be responsible for assessing risks and making sound underwriting decisions that support the company's business objectives.

Key duties include:

• Review and evaluate insurance applications submitted by clients and intermediaries.

• Assess risk profiles and determine eligibility for insurance coverage.

• Analyze client information, supporting documents, and risk-related data.

• Make underwriting decisions based on established underwriting guidelines.

• Determine appropriate coverage limits, policy terms, conditions, and premiums.

• Prepare and review insurance quotations in line with underwriting standards.

• Approve new business applications, policy renewals, and endorsements within assigned authority limits.

• Recommend alternative coverage options where risks require special consideration.

• Escalate complex or high-risk cases to senior management for further review.

• Ensure underwriting decisions support portfolio profitability and sustainability.

• Monitor risk exposure levels and recommend risk mitigation measures where necessary.

• Evaluate policy performance and recommend suitable renewal terms.

2. Policy Administration and Data Management

The successful candidate will ensure accurate policy processing and maintenance of underwriting records.

Responsibilities include:

• Input and update customer information within underwriting systems.

• Verify the accuracy and completeness of policy data before approval.

• Process new policies, renewals, endorsements, and policy amendments.

• Review policy documentation to ensure correctness and compliance.

• Maintain accurate records of underwriting transactions.

• Ensure premiums are calculated and charged correctly.

• Update customer records and policy information promptly.

• Monitor workflow to ensure timely processing of underwriting requests.

• Assist in maintaining organized electronic and physical records.

• Ensure all policy documents are generated and distributed accurately.

3. Customer Service and Relationship Management

Building and maintaining strong client relationships is an important aspect of the role.

Key responsibilities include:

• Respond promptly to customer inquiries and requests.

• Provide professional advice regarding insurance products and coverage options.

• Support clients throughout the underwriting process.

• Maintain positive relationships with policyholders, brokers, agents, and intermediaries.

• Address customer concerns and resolve issues efficiently.

• Ensure excellent customer service standards are maintained at all times.

• Communicate underwriting decisions clearly and professionally.

• Follow up on outstanding requirements and documentation.

• Work closely with service providers where necessary to facilitate service delivery.

• Promote client satisfaction and retention through quality service.

4. Administrative Support

The Underwriter will provide administrative support to ensure smooth operation of the underwriting department.

Responsibilities include:

• Manage the department's correspondence and email communications.

• Maintain underwriting registers and tracking systems.

• Coordinate the dispatch of policy documents, endorsements, and related correspondence.

• Ensure proper filing and storage of underwriting records.

• Assist in organizing departmental documentation and reports.

• Support workflow management and document processing activities.

• Maintain confidentiality of sensitive customer and company information.

• Assist in coordinating departmental meetings and follow-up actions where required.

5. Reporting and Analysis

The role involves preparing reports and providing data to support management decision-making.

Key duties include:

• Prepare monthly, quarterly, and annual underwriting reports.

• Generate reports on policy issuance, renewals, and portfolio performance.

• Analyze underwriting trends and identify areas for improvement.

• Monitor underwriting performance against departmental targets.

• Prepare regulatory returns and management reports as required.

• Support business planning through accurate underwriting data analysis.

• Provide insights and recommendations based on underwriting metrics.

• Assist management in evaluating portfolio profitability and risk exposure.

• Ensure timely submission of all required reports.

6. Compliance and Regulatory Requirements

The successful candidate will ensure compliance with all applicable regulations and company policies.

Responsibilities include:

• Ensure all underwriting activities comply with internal policies and procedures.

• Verify that quotations and policy documents meet compliance requirements.

• Adhere to underwriting guidelines and approval authority limits.

• Ensure compliance with insurance laws and industry regulations.

• Follow reinsurance treaties and applicable reinsurance guidelines.

• Support implementation of risk management and compliance initiatives.

• Monitor changes in regulatory requirements affecting underwriting operations.

• Maintain awareness of industry best practices and regulatory developments.

• Support audit processes and compliance reviews when required.

7. Collaboration and Team Support

The Underwriter will work closely with colleagues to achieve departmental objectives.

Key responsibilities include:

• Collaborate with the Assistant Underwriting Manager on complex underwriting cases.

• Support teamwork and knowledge sharing within the underwriting department.

• Participate in departmental meetings and planning sessions.

• Assist in improving underwriting processes and service delivery standards.

• Contribute to the achievement of departmental goals and objectives.

• Share technical knowledge and underwriting expertise with team members.

• Foster positive working relationships across departments.

8. Training and Mentorship

The role includes supporting professional growth and development within the team.

Responsibilities include:

• Provide guidance and support to junior underwriting staff.

• Assist in onboarding and training new team members.

• Share best practices and underwriting knowledge.

• Support continuous learning and professional development initiatives.

• Promote a culture of accountability, excellence, and continuous improvement.

• Encourage adherence to underwriting standards and procedures.

Qualifications

Applicants should possess:

• Bachelor's Degree in Business Administration, Insurance, Finance, Economics, Risk Management, or a related field.

• Diploma in Insurance or active pursuit of professional insurance qualifications.

• Membership with the Insurance Institute of Kenya (IIK).

• Additional insurance-related certifications will be an added advantage.

Experience Requirements

The ideal candidate should have:

• Minimum of 2 years of experience in underwriting within the insurance industry.

• Experience evaluating insurance risks and processing policies.

• Practical knowledge of underwriting systems and insurance operations.

• Experience handling policy renewals, endorsements, and quotations.

• Exposure to regulatory compliance and risk management practices.

Technical Knowledge and Skills

The successful candidate should demonstrate knowledge of:

• Insurance underwriting principles and practices.

• Risk assessment and risk management techniques.

• Insurance products, policies, and coverage structures.

• Insurance laws and regulatory requirements.

• Reinsurance principles and treaty arrangements.

• Underwriting systems and policy administration processes.

• Data analysis and reporting methodologies.

• Microsoft Office applications, particularly Excel.

Core Competencies

Analytical and Decision-Making Skills

The ideal candidate should possess:

• Strong analytical and problem-solving abilities.

• Ability to assess risks objectively and accurately.

• Sound judgment and decision-making skills.

• Attention to detail and accuracy.

• Ability to interpret complex information and make informed recommendations.

Customer Service Skills

Candidates should demonstrate:

• Excellent customer relationship management abilities.

• Strong service orientation and responsiveness.

• Ability to handle customer inquiries professionally.

• Commitment to delivering high-quality service.

• Strong conflict-resolution skills.

Communication Skills

The successful candidate should have:

• Excellent written and verbal communication skills.

• Strong interpersonal and relationship-building abilities.

• Ability to communicate technical information clearly.

• Professional presentation and negotiation skills.

• Effective collaboration with clients and colleagues.

Personal Attributes

The ideal candidate should be:

• Ethical and trustworthy.

• Highly organized and detail-oriented.

• Confidential and professional.

• Able to work under pressure and meet deadlines.

• Self-motivated and proactive.

• Adaptable and willing to learn continuously.

• Capable of managing multiple priorities simultaneously.

Expected Outcomes

The successful Underwriter will:

1. Make accurate and informed underwriting decisions.

2. Ensure timely processing of policies, renewals, and endorsements.

3. Maintain high standards of customer service and client satisfaction.

4. Support portfolio profitability through effective risk assessment.

5. Ensure compliance with underwriting guidelines and regulations.

6. Produce accurate reports and underwriting analysis.

7. Contribute to operational efficiency within the underwriting department.

8. Support the growth and development of junior underwriting staff.

This position offers an excellent opportunity for an insurance professional seeking to build a successful underwriting career while contributing to effective risk management, customer satisfaction, and sustainable business growth.

Method of Application

Interested and qualified? Go to Kenindia Assurance Company Limited on kenindiahr.peopleshr.com to apply