Universal Banker At Absa Bank

Branch Business Development Manager

This role sits at the intersection of customer relationships, business growth, risk discipline, and branch performance. The focus is not only on bringing in new business, but also on strengthening existing relationships, identifying opportunities across the bank’s products, and ensuring customers receive a consistently high standard of service.

The position carries responsibility across four main areas: business development, customer experience, risk and controls, and people development.

Where the focus will be

Business development and portfolio growth — 60%

The largest part of the role is dedicated to growing the branch’s business and increasing the value generated from existing customer relationships.

You will be expected to:

• Put the bank’s branch growth initiatives into action and identify opportunities for acquiring new customers and increasing wallet share.

• Understand the Retail and Business Banking products available and match appropriate solutions to customer needs.

• Build and actively manage your own customer portfolio while working toward agreed business targets.

• Develop existing relationships through cross-selling and identify opportunities to bring in additional business.

• Work with teams including Direct Sales, Asset Finance, CIB, and Bancassurance to create stronger cross-selling and customer-profiling opportunities.

• Partner with the Branch Manager, Industry Heads, and product teams by providing market feedback that can support product reviews and development.

• Monitor market conditions, customer behavior, government directives, and regulatory or policy changes for potential business opportunities and risks.

• Contribute to the branch sales strategy and coordinate marketing initiatives aimed at generating new business.

• Ensure newly acquired accounts are appropriately funded during customer onboarding.

• Track performance against daily targets for both new and existing customers and put corrective plans in place where results fall short.

• Work with the Branch Manager and wider business to implement campaigns when required.

• Take ownership of agreed branch execution plans and help ensure they support the bank’s broader Growth, Transformation, and Returns strategy.

Customer issues should be assessed and addressed promptly, with escalation where necessary to achieve resolution within established standards.

The role also requires adherence to account-streaming policies. Existing customers should not be directed to open duplicate accounts simply to move funds between branches, and existing accounts should not be closed for the purpose of reopening similar accounts elsewhere.

Risk, controls and financial discipline — 10%

Commercial performance must be supported by sound controls.

You will be responsible for:

• Following the bank’s policies and procedures when handling products and customer transactions.

• Applying KYC and AML requirements to both new and existing business and ensuring supporting documentation is complete.

• Meeting operational risk requirements and reducing exposure to losses caused by process failures.

• Managing costs within the assigned area.

• Completing branch snap checks when assigned by the Assistant Branch Manager.

• Making sure new business is correctly booked and that applicable charges, commissions, and fees are collected according to the current tariff.

• Maintaining accurate customer information within the core banking system.

The customer experience — 20%

A strong commercial result needs to be matched by a strong customer experience.

The role will help ensure that:

• Customers consistently receive a high standard of service.

• Account opening and loan-processing turnaround times are achieved.

• Customer complaints and concerns are handled promptly and escalated when required.

• Queries received through telephone, email, or written correspondence are answered within the required turnaround times.

• Customer records remain current and accurate.

• Branch NPS performance meets the required standards.

• Customer feedback is actively gathered in partnership with the Branch Manager and translated into opportunities for service improvement.

• Waiting times remain within acceptable levels, with appropriate work plans for both peak and quieter periods.

Building capability within the team — 10%

The role also contributes to a productive branch environment and the development of its people.

Working with the Branch Manager, Assistant Branch Manager, and other colleagues, you will support teamwork, productivity, and effective succession planning.

This includes completing required e-learning and internal training within the specified timelines, identifying training needs, contributing to succession planning, and taking responsibility for managing your own leave in coordination with your Line Manager.

What you’ll bring

A degree in a business-related field is required.

The successful candidate should also have familiarity with banking products and services such as current/checking accounts, savings accounts, loans, and credit cards.

Experience demonstrating the ability to achieve sales targets and generate business results is important, together with the ability to deliver against demanding targets set by the bank.

The role calls for someone who:

• Pays close attention to detail and responds with a strong sense of urgency.

• Can adapt to changing demands and remain flexible.

• Performs effectively under pressure and within tight deadlines without compromising quality.

• Communicates and builds productive working relationships with colleagues at different levels.

• Places a strong emphasis on internal customer service excellence.

The bigger picture

This is a commercially focused branch role where growth and service go hand in hand. Success requires the ability to identify business opportunities, manage customer relationships, maintain disciplined controls, and work collaboratively with colleagues across the bank while keeping branch targets firmly in view.

Application

CLICK HERE