W Insider Agent (Guest Relations)
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Dubai, United Arab Emirates
Job summary
W Insider Agent (Guest Relations) AT W Hotels
About this role
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About the Job
Job Details
Job Number: 26110934
Job Category: Rooms & Guest Services Operations
Location: West Crescent, Dubai, UAE
Schedule: Full Time
Remote Position: No
Position Type: Non-Management
Position Summary
The Guest Experience Expert is responsible for creating memorable and personalized experiences for guests throughout their stay. Rather than focusing only on standard arrival and departure procedures, the role requires a proactive approach to assisting guests, handling operational requirements, responding to requests, completing necessary reports, and providing useful information about the local area.
Key Responsibilities
Take initiative in welcoming and assisting guests throughout their stay.
Handle guest requests and operational duties efficiently and with a service-focused approach.
Complete required reports and other administrative tasks accurately.
Share relevant information about local attractions, activities, and destinations with guests.
Ensure everyday guest transactions are handled in a way that contributes to a positive overall experience.
Follow all company policies, procedures, and established quality standards.
Protect guest confidentiality and ensure company property and resources are properly safeguarded.
Contribute to maintaining a safe working environment for guests and colleagues.
Maintain a professional appearance, uniform, and communication style at all times.
Remain physically active during shifts, including standing, sitting, and walking for extended periods.
Safely move, lift, carry, push, pull, and position items weighing up to 10 pounds without assistance.
Perform other reasonable duties assigned according to operational and guest needs.
Preferred Qualifications
High school diploma or GED equivalent.
No previous related work experience is required.
No supervisory experience is required.
No license or professional certification is required.
Equal Opportunity
Marriott International is committed to equal employment opportunities and an inclusive workplace. The company values the different backgrounds, experiences, cultures, and talents of its employees and does not discriminate on protected grounds, including disability, veteran status, or other categories protected by applicable law.
About W Hotels
W Hotels is a luxury hospitality brand built around curiosity, individuality, innovation, and new experiences. Its service philosophy encourages guests to explore, discover, and experience destinations in their own way.
The brand's Whatever/Whenever approach reflects its commitment to personalized service and creating experiences that connect with guests' interests and passions. W Hotels continues to challenge traditional ideas of luxury hospitality by embracing originality and forward-thinking service.
As part of Marriott International's global portfolio of brands, W Hotels offers employees the opportunity to develop professionally, contribute their ideas, and grow as part of an international hospitality team.