Waiter & Barista - Jobs In kenya Today

Waiter & Barista - Jobs In kenya Today

• Contents

• Open Jobs

  1. Waiters

  2. Barista

Key Duties and Responsibilities - Waiter (Jobs In kenya Today)

• Receive customer orders accurately and ensure food and beverage items are served promptly and professionally.

• Engage with guests during service to assess their satisfaction, address concerns, and ensure a positive dining experience.

• Respond effectively to customer inquiries, complaints, and requests, taking appropriate action to resolve issues and maintain high service standards.

• Clear and reset tables after guests have finished their meals to maintain a clean and welcoming dining environment.

• Deliver exceptional customer service aimed at maximizing guest satisfaction and loyalty.

• Process customer payments using cash, credit/debit cards, vouchers, cheques, or other approved payment methods.

• Prepare and issue receipts, refunds, credits, or correct change as required.

• Verify cash float balances at the beginning of each shift and ensure sufficient change is available throughout service periods.

• Welcome and assist guests upon arrival, creating a friendly and professional first impression.

• Maintain cleanliness and organization of cashier stations, service counters, and dining areas.

• Calculate customer bills accurately using point-of-sale systems, cash registers, scanners, or other billing tools.

• Process and redeem approved coupons, vouchers, discounts, or promotional offers in accordance with company procedures.

• Handle customer concerns professionally and escalate issues where necessary to ensure timely resolution.

Qualifications and Requirements

• Professional training or certification in Food and Beverage Service, Hospitality Management, or a related field from a recognized institution.

• Minimum of two years' relevant experience in a reputable hotel, restaurant, resort, or hospitality establishment.

• A Diploma in Food and Beverage Production and Service will be considered an added advantage.

• Demonstrated honesty, integrity, and reliability in handling customer transactions and responsibilities.

• Strong verbal communication skills with the ability to interact professionally with customers and colleagues.

• Excellent interpersonal and customer service skills, with a commitment to delivering exceptional guest experiences.

Key Duties and Responsibilities - Barista (Jobs In kenya Today)

• Prepare and present a wide range of hot and cold beverages, including espresso-based drinks, specialty coffees, teas, and other menu items, while adhering to established quality standards and recipes.

• Operate coffee-making equipment, grinders, espresso machines, and other beverage preparation tools safely and effectively.

• Welcome customers in a friendly and professional manner, accurately record orders, and process transactions using the point-of-sale (POS) system.

• Maintain a clean, organized, and hygienic work environment, including beverage stations, counters, equipment, and customer seating areas.

• Monitor stock levels and replenish supplies such as coffee beans, milk, cups, lids, syrups, and other service items to ensure uninterrupted operations.

• Assist customers with menu selections by providing information on beverage options, ingredients, preparation methods, and customer loyalty programs where applicable.

• Adhere to all food safety, sanitation, workplace health, and operational procedures to ensure compliance with regulatory and company requirements.

• Address customer concerns, inquiries, or complaints professionally, escalating issues when appropriate to ensure customer satisfaction.

• Collaborate with colleagues during peak service periods to maintain efficient workflow and high service standards.

Qualifications and Requirements

• Certificate or Diploma in Hospitality Management, Food and Beverage Service, Catering, or a related field.

• Previous experience working as a Barista or in a similar beverage preparation role within a reputable hospitality establishment.

• Good understanding of coffee preparation methods, brewing techniques, and beverage presentation standards.

• Strong communication and customer service skills with the ability to engage effectively with diverse customers.

• Excellent organizational, time-management, and multitasking abilities.

• Positive attitude, energetic approach, and a strong commitment to delivering exceptional customer experiences.

• Ability to perform effectively in a dynamic, fast-paced environment and work flexible schedules, including weekends, public holidays, and shift rotations.

Method of Application

Send your updated CV to talentsourcing@sheerlogicltd.com by 7th June 2026. Indicate the job title (Waiter) on the email subject. Note that this is an urgent advertisement.