Waiter & Barista - Jobs In kenya Today
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Nairobi, Kenya
Job summary
Open Jobs at Sheer Logic - Jobs In kenya Today
About this role
Waiter & Barista - Jobs In kenya Today
Waiter & Barista - Jobs In kenya Today
Contents
Open Jobs
Waiters
Barista
Key Duties and Responsibilities - Waiter (Jobs In kenya Today)
Receive customer orders accurately and ensure food and beverage items are served promptly and professionally.
Engage with guests during service to assess their satisfaction, address concerns, and ensure a positive dining experience.
Respond effectively to customer inquiries, complaints, and requests, taking appropriate action to resolve issues and maintain high service standards.
Clear and reset tables after guests have finished their meals to maintain a clean and welcoming dining environment.
Deliver exceptional customer service aimed at maximizing guest satisfaction and loyalty.
Process customer payments using cash, credit/debit cards, vouchers, cheques, or other approved payment methods.
Prepare and issue receipts, refunds, credits, or correct change as required.
Verify cash float balances at the beginning of each shift and ensure sufficient change is available throughout service periods.
Welcome and assist guests upon arrival, creating a friendly and professional first impression.
Maintain cleanliness and organization of cashier stations, service counters, and dining areas.
Calculate customer bills accurately using point-of-sale systems, cash registers, scanners, or other billing tools.
Process and redeem approved coupons, vouchers, discounts, or promotional offers in accordance with company procedures.
Handle customer concerns professionally and escalate issues where necessary to ensure timely resolution.
Qualifications and Requirements
Professional training or certification in Food and Beverage Service, Hospitality Management, or a related field from a recognized institution.
Minimum of two years' relevant experience in a reputable hotel, restaurant, resort, or hospitality establishment.
A Diploma in Food and Beverage Production and Service will be considered an added advantage.
Demonstrated honesty, integrity, and reliability in handling customer transactions and responsibilities.
Strong verbal communication skills with the ability to interact professionally with customers and colleagues.
Excellent interpersonal and customer service skills, with a commitment to delivering exceptional guest experiences.
Key Duties and Responsibilities - Barista (Jobs In kenya Today)
Prepare and present a wide range of hot and cold beverages, including espresso-based drinks, specialty coffees, teas, and other menu items, while adhering to established quality standards and recipes.
Operate coffee-making equipment, grinders, espresso machines, and other beverage preparation tools safely and effectively.
Welcome customers in a friendly and professional manner, accurately record orders, and process transactions using the point-of-sale (POS) system.
Maintain a clean, organized, and hygienic work environment, including beverage stations, counters, equipment, and customer seating areas.
Monitor stock levels and replenish supplies such as coffee beans, milk, cups, lids, syrups, and other service items to ensure uninterrupted operations.
Assist customers with menu selections by providing information on beverage options, ingredients, preparation methods, and customer loyalty programs where applicable.
Adhere to all food safety, sanitation, workplace health, and operational procedures to ensure compliance with regulatory and company requirements.
Address customer concerns, inquiries, or complaints professionally, escalating issues when appropriate to ensure customer satisfaction.
Collaborate with colleagues during peak service periods to maintain efficient workflow and high service standards.
Qualifications and Requirements
Certificate or Diploma in Hospitality Management, Food and Beverage Service, Catering, or a related field.
Previous experience working as a Barista or in a similar beverage preparation role within a reputable hospitality establishment.
Good understanding of coffee preparation methods, brewing techniques, and beverage presentation standards.
Strong communication and customer service skills with the ability to engage effectively with diverse customers.
Excellent organizational, time-management, and multitasking abilities.
Positive attitude, energetic approach, and a strong commitment to delivering exceptional customer experiences.
Ability to perform effectively in a dynamic, fast-paced environment and work flexible schedules, including weekends, public holidays, and shift rotations.
Method of Application
Send your updated CV to talentsourcing@sheerlogicltd.com by 7th June 2026. Indicate the job title (Waiter) on the email subject. Note that this is an urgent advertisement.