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Professional Restaurant Waitress

Job Overview

Jumba Ruins Monsoon in Mombasa County, Kenya, is seeking a friendly, professional, and customer-focused Restaurant Waitress to join its team.

This is a full-time, on-site position suited to someone who enjoys working with people and is passionate about providing excellent hospitality. The successful candidate will play an important role in creating a welcoming and enjoyable dining experience for guests by providing attentive service, taking accurate orders, serving food and beverages, and responding to customer needs professionally.

The role requires someone who can remain calm and organized in a busy restaurant environment while maintaining high standards of customer service, cleanliness, and professionalism.

Key Responsibilities

1. Customer Service

The Waitress will be responsible for ensuring that guests receive friendly, efficient, and professional service throughout their visit.

Key duties will include:

• Welcoming guests warmly when they arrive.

• Assisting customers with seating where required.

• Providing menus and explaining available food and beverage options.

• Listening carefully to customer requests.

• Responding to guest questions in a polite and helpful manner.

• Ensuring customers feel comfortable and well attended to.

• Checking on guests during their meals to ensure they are satisfied.

• Handling customer concerns professionally and escalating serious issues to the supervisor.

• Maintaining a positive and respectful attitude at all times.

The successful candidate should understand that good customer service is an important part of creating a memorable restaurant experience.

2. Taking Customer Orders

Accurate order taking will be an important part of the role.

Responsibilities will include:

• Taking food and beverage orders accurately.

• Confirming customer preferences and special requests.

• Communicating orders clearly to the kitchen and bar teams.

• Double-checking orders before submitting them.

• Following up on special dietary or preparation requirements.

• Ensuring that the correct meals and beverages are delivered to each table.

• Monitoring the progress of orders during busy periods.

Attention to detail will be essential to minimize errors and ensure that guests receive exactly what they ordered.

3. Food and Beverage Service

The Waitress will serve meals and beverages according to the restaurant's service standards.

This will include:

• Delivering food and drinks to customers promptly.

• Presenting meals appropriately.

• Ensuring tables have the necessary cutlery, glasses, napkins, and other service items.

• Checking that meals are complete before serving.

• Clearing used plates and glasses when appropriate.

• Assisting customers with additional requests.

• Coordinating with kitchen and service staff to ensure smooth operations.

• Following proper food and beverage handling practices.

The candidate should always maintain a professional approach when interacting with guests.

4. Maintaining Cleanliness

Cleanliness and presentation are essential in a restaurant environment.

The Waitress will be expected to:

• Keep tables clean and properly arranged.

• Clear dirty dishes promptly.

• Maintain a clean and organized service area.

• Ensure menus and service equipment are clean and presentable.

• Assist with cleaning duties as required.

• Follow established hygiene and sanitation procedures.

• Report cleanliness or maintenance concerns to the appropriate supervisor.

The successful candidate should take pride in maintaining a clean, organized, and welcoming dining environment.

5. Assisting with Food Preparation

Although the primary focus of the position is customer service, the Waitress may assist with basic food preparation and presentation when required.

Duties may include:

• Assisting with simple food preparation tasks.

• Supporting the kitchen team when necessary.

• Helping with basic food presentation.

• Preparing simple service items.

• Following food hygiene and safety requirements.

• Ensuring food is handled appropriately.

Basic cooking knowledge will be an added advantage, particularly for candidates who can support the team during busy service periods.

6. Handling Customer Inquiries and Concerns

The Waitress will serve as an important point of contact between guests and the restaurant.

The successful candidate should:

• Listen carefully to customer concerns.

• Respond politely and professionally.

• Provide accurate information about menu items.

• Clarify customer requests where necessary.

• Resolve minor service issues promptly.

• Inform the supervisor of complaints that require further attention.

• Avoid arguments or confrontational interactions with customers.

• Maintain professionalism even when dealing with difficult situations.

A calm and respectful approach will be important when handling customer concerns.

7. Supporting Restaurant Operations

The Waitress will work closely with other members of the restaurant team to ensure smooth daily operations.

This may involve:

• Coordinating with kitchen staff.

• Supporting fellow waiters and waitresses during busy periods.

• Assisting with table preparation.

• Helping prepare the restaurant before service.

• Supporting closing duties after service.

• Restocking service items when required.

• Communicating customer requests to relevant team members.

• Following instructions from supervisors and restaurant management.

Teamwork will be essential, particularly during busy service periods when several guests may require assistance at the same time.

Required Qualifications and Skills

Applicants should demonstrate the following qualifications and abilities:

1. Customer Service Skills

Strong customer service skills are essential. The successful candidate should enjoy interacting with people and should be committed to making guests feel welcome and valued.

2. Communication Skills

Good verbal communication skills are required. The Waitress should be able to listen carefully, understand customer requests, communicate orders accurately, and interact professionally with colleagues.

3. Food and Beverage Experience

Previous experience in food and beverage service or a similar hospitality environment will be an advantage.

Candidates with experience working in restaurants, hotels, cafés, resorts, or other hospitality establishments are encouraged to apply.

4. Basic Cooking Skills

Basic cooking or food preparation knowledge is an added advantage. While advanced cooking skills are not a primary requirement, the ability to assist with simple preparation tasks can be beneficial.

5. Ability to Work Under Pressure

Restaurant operations can become extremely busy, particularly during peak dining hours. The successful candidate should be able to remain organized, focused, and professional while handling multiple customer requests.

6. Interpersonal Skills

Excellent interpersonal skills are required. The candidate should be approachable, respectful, friendly, and comfortable working with customers and colleagues from different backgrounds.

7. Positive Attitude

A positive and energetic attitude is important in hospitality. The successful candidate should demonstrate enthusiasm, patience, reliability, and willingness to assist both guests and team members.

Preferred Experience

Previous experience in the hospitality industry is preferred but candidates who demonstrate strong customer service skills and a willingness to learn may also be considered.

Experience in any of the following areas will be an advantage:

• Restaurant service.

• Hotel hospitality.

• Food and beverage service.

• Café or catering operations.

• Customer-facing roles.

• Guest relations.

Working Environment

This is a full-time, on-site position based at Jumba Ruins Monsoon in Mombasa County, Kenya.

The successful candidate should be prepared to work in a fast-paced hospitality environment and should be flexible when it comes to working schedules. Restaurant operations may require working during weekends, public holidays, evenings, and other busy periods depending on the establishment's operating schedule.

The candidate should also be physically capable of remaining active for extended periods, moving between tables, carrying service items, and supporting different restaurant activities as required.

Ideal Candidate

The ideal candidate will be a friendly, hardworking, and customer-oriented individual who understands the importance of excellent hospitality.

They should be able to welcome guests warmly, take accurate orders, serve food and beverages professionally, maintain clean service areas, and respond to customer needs promptly.

A successful Waitress should also be dependable, well presented, respectful, and comfortable working as part of a team. The ability to remain calm during busy periods and maintain a positive attitude will be highly valuable.

Candidates with previous hospitality or food service experience are encouraged to apply. Individuals who demonstrate strong communication skills, a willingness to learn, and genuine interest in customer service may also be suitable for the position.

The successful candidate will contribute directly to the overall guest experience by ensuring that customers receive attentive, courteous, and efficient service from the moment they arrive until they leave.

Application

Go to Jumba Ruins Monsoon on www.linkedin.com to apply